By accessing or using the services provided by Online Maid Bazaar, you, the user, agree to adhere to the following Terms of Service (the "Terms"). These Terms govern your use of our platform, including but not limited to the process of booking, shortlisting candidates, and availing services provided by domestic workers, maids, or any other related service personnel. Please read these Terms carefully before proceeding with our services. If you do not agree with any part of these Terms, you should not use our services.
Online Maid Bazaar is committed to providing quality domestic services to its clients by connecting them with reliable and verified service personnel. Our platform facilitates the recruitment process for various domestic services, ensuring a seamless and secure experience for both the client and the service personnel. However, the nature of our services necessitates that we establish clear guidelines and expectations for all parties involved. The following Terms outline the rights and responsibilities of users, as well as the terms under which our services are offered. These Terms apply to all users of the Online Maid Bazaar platform, including but not limited to clients, candidates, and visitors. By using our platform, you agree to be bound by these Terms, and you acknowledge that you have read and understood them in their entirety.
When you place a service request through Online Maid Bazaar, a non-refundable booking fee is required to be paid upfront. This booking fee is a necessary step in initiating the service request process and covers the administrative costs associated with the shortlisting and recruitment of potential candidates. The booking fee is essential for the following reasons:
Payment of the booking fee must be completed before the shortlisting process begins. The payment can be made through various methods, including but not limited to credit/debit cards, online bank transfers, or any other payment method specified by Online Maid Bazaar. Once the payment is successfully processed, you will receive a confirmation email or message acknowledging receipt of the booking fee and outlining the next steps in the process.
The booking fee is non-refundable under most circumstances. This means that once you have paid the booking fee, it will not be returned to you, even if you decide not to proceed with the hiring process or if you are not satisfied with the shortlisted candidates. This policy is in place to cover the costs incurred by Online Maid Bazaar in the process of sourcing and shortlisting candidates for your service request. However, in the rare event that we are unable to provide you with a suitable candidate within the specified time frame (as mentioned in Section 3.3), we will refund the booking fee in full. The refund will be processed and credited within 7 business days.
Once the booking fee has been successfully paid, Online Maid Bazaar will begin the process of shortlisting potential candidates for your service request. The shortlisting process is a critical step in ensuring that the candidates we present to you meet your specific requirements and are well-suited to the job. The shortlisting process involves the following steps:
The shortlisting process typically takes between 7 to 10 days. However, this time frame may vary depending on several factors, including the availability of candidates, the complexity of the job requirements, and the geographic location of the service. In some cases, the shortlisting process may extend up to 15 days. We will keep you informed of the progress throughout the process and notify you if any delays are expected.
In the unlikely event that we are unable to provide you with a suitable candidate within 15 working days, you will be eligible for a refund of the booking fee. This policy applies only if Online Maid Bazaar is unable to deliver the service within the specified time frame due to reasons within our control. It does not apply if the delay is caused by factors outside our control, such as unforeseen changes in the job requirements or candidate availability. To request a refund under these circumstances, you must contact our customer service team within 7 days of the 15-day deadline. Once your request is received and verified, we will process the refund within 10 working days.
After the shortlisting process is complete, you will receive the profiles of the selected candidates. These profiles will include detailed information about each candidate, including their work experience, skills, background, and any other relevant details. You will have the opportunity to review these profiles and select the candidate(s) you would like to proceed with. We encourage you to take your time when reviewing the profiles to ensure that you select a candidate who best meets your needs. If you have any questions or require additional information about a candidate, our team is available to assist you.
Once you have selected a candidate, you must confirm your choice by notifying the Online Maid Bazaar. Upon receiving your confirmation, we will proceed to communicate with the selected candidate to confirm their availability and willingness to take on the job. It is important to note that candidates may have multiple job offers, so timely confirmation is essential to secure the candidate of your choice.
After the candidate has confirmed their availability, we will work with both you and the candidate to schedule a start date for the service. The start date will be mutually agreed upon and will depend on factors such as the candidate's current commitments, any notice period they may need to serve, and your preferred start date. Please note that all communications regarding scheduling will be conducted through Online Maid Bazaar. We do not recommend directly contacting the candidate until the service agreement is finalized, as this could lead to misunderstandings or complications.
Online Maid Bazaar facilitates pre-service interviews or meetings between clients and candidates, typically conducted over the phone or via video calls. This allows both parties to discuss the job requirements in more detail, clarify expectations, and ensure that there is a mutual understanding before the service begins. We strongly recommend that you take advantage of this opportunity to speak directly with the candidate, as it provides an additional layer of assurance that the candidate is a good fit for the job. During the interview, you can discuss the specific tasks, work schedule, salary, and any other important details.
The safety and security of our clients are of utmost importance to Online Maid Bazaar. As part of our commitment to providing reliable and trustworthy service personnel, we arrange for police verification of all selected candidates. Police verification is a process that involves checking the candidate's background with local law enforcement agencies to ensure that they do not have a criminal record. This verification process helps to mitigate risks and provides our clients with peace of mind, knowing that the person they are hiring has been thoroughly vetted and has a clean record.
Once you have confirmed a candidate, we initiate the police verification process on your behalf. This process typically involves the following steps:
The police verification process can take anywhere from a few days to several weeks, depending on the efficiency of the local authorities and the completeness of the candidate's documentation. We will keep you informed of the progress and notify you once the verification is complete. Please note that while police verification is a critical step in ensuring the safety of our clients, it is not an absolute guarantee of a candidate's character or behavior. Clients are encouraged to exercise their own judgment and take additional precautions as necessary.
Online Maid Bazaar strives to provide reliable and consistent service to its clients. However, we understand that there may be situations where a client is not satisfied with the performance of a candidate or where unforeseen circumstances necessitate a replacement. To address these situations, each booking includes a maximum of four deployments or replacements of candidates within a 365-day period. This policy is designed to give clients the flexibility to make changes as needed while also ensuring that the service process remains manageable and efficient. The 365-day period is calculated from the date of the first deployment and covers all subsequent replacements or redeployments.
Replacements may be requested under the following conditions:
The replacement process follows a similar procedure to the initial deployment:
While we strive to provide replacements in a timely and efficient manner, there may be limitations based on factors such as the availability of suitable candidates, geographic location, and specific job requirements. In cases where a suitable replacement cannot be found within the standard time frame, we will notify the client and work to find an alternative solution. Please note that if a client requests more than four replacements within the 365-day period, additional fees may apply. These fees are necessary to cover the administrative costs associated with sourcing and deploying multiple candidates. The exact amount of the additional fee will be communicated to the client in advance.
Online Maid Bazaar provides a platform to connect clients with domestic service personnel, but we do not assume responsibility for any damage, loss, or theft of property that may occur during the provision of services. Clients are advised to take appropriate precautions to protect their property and personal belongings while a service personnel is on their premises. To minimize the risk of damage or loss, we recommend the following:
Online Maid Bazaar is not liable for any loss or theft of personal belongings that may result from the services provided by the hired staff. While we take steps to verify the background and reliability of candidates, we cannot guarantee that incidents of loss or theft will not occur. Clients are encouraged to exercise caution and report any suspicious behavior to both Online Maid Bazaar and the appropriate authorities.
If any damage occurs to the client's property as a result of the actions or negligence of the hired staff, the client should immediately report the incident to Online Maid Bazaar. While we will assist in mediating the situation, the responsibility for addressing and resolving the issue lies with the client and the staff member involved. Clients may wish to consider purchasing insurance coverage for their property to provide additional protection against such incidents.
In the event of a dispute between the client and the hired staff regarding damage, loss, or theft, Online Maid Bazaar will offer assistance in facilitating communication and resolution. However, it is ultimately the responsibility of the client and the staff member to resolve the dispute. If a satisfactory resolution cannot be reached, the matter may need to be referred to local authorities or legal professionals for further action.
Online Maid Bazaar reserves the right to change, modify, or update these Terms and Conditions at any time without prior notice. Any changes to the Terms will be effective immediately upon posting on our platform. It is the responsibility of the user to review these Terms periodically to stay informed of any updates or changes.
By continuing to use our platform and services after any changes to the Terms have been posted, you agree to be bound by the revised Terms. If you do not agree with the updated Terms, you should discontinue using our services immediately.
While we do not guarantee to provide individual notifications for every change to the Terms, Online Maid Bazaar may, at its discretion, notify users of significant changes through email, in-platform messages, or other communication methods. Users are encouraged to ensure that their contact information is up to date to receive such notifications.
As stated in Section 2, the booking fee collected at the time of placing a service request is non-refundable under most circumstances. This fee is essential to cover the costs associated with shortlisting candidates and initiating the recruitment process.
In cases where a refund is applicable, it will only be issued in the form of a Credit Note, which customers can redeem within an 11-month tenure from the date of issuance. No cash refunds will be provided under any circumstances.
While the booking fee is generally non-refundable, there is one exception: If Online Maid Bazaar is unable to provide you with a suitable candidate within 15 working days of receiving your service request, a refund will be issued in the form of a Credit Note valid for 11 months. This exception applies only if the delay is due to reasons within our control and does not apply if the client changes their requirements, cancels the service request, or delays the process by failing to provide necessary information.
To request a refund in the form of a Credit Note under the exception outlined above, you must contact our customer service team within 7 days of the 15-day deadline. Your request should include details of the service request, the date of booking, and the reason for the refund request. Once your request is received and verified, the Credit Note will be issued within 10 working days.
Once a candidate has been successfully deployed and the service has commenced, the booking fee is considered fully earned and is not subject to a refund or credit under any circumstances. This policy applies even if the client later decides to discontinue the service or request a replacement candidate.
If a client initiates a chargeback or payment dispute for a non-refundable booking fee, Online Maid Bazaar reserves the right to contest the chargeback and provide evidence of the service agreement and non-refundable nature of the fee. Clients are encouraged to contact our customer service team to resolve any issues before initiating a chargeback.
These Terms and Conditions are governed by and construed in accordance with the laws of the jurisdiction in which Online Maid Bazaar operates. This includes any applicable federal, state, or local laws that may apply to the services provided by Online Maid Bazaar.
At Online Maid Bazaar, we recognize and respect that the maids and domestic workers provided through our services are human resources, not products or commodities. Each individual has unique needs, preferences, and circumstances that may impact their availability and performance. While we strive to provide reliable and consistent service personnel, it is essential to understand the inherent variability that comes with working with people.
We take the safety and security of our clients seriously, which is why we conduct thorough police verification for each maid before they are shortlisted and deployed to your home. This verification process is designed to identify any past criminal activity and ensure that the maid has a clean record. However, despite our best efforts, no verification process can offer absolute guarantees.
Online Maid Bazaar assumes no responsibility for any incidents that may occur during the provision of services, including but not limited to theft, loss of property, or any other unfortunate events. We emphasize that the maids provided through our platform are individuals who, despite being vetted and verified, may still engage in unpredictable behavior. It is the responsibility of the client to take appropriate precautions, such as securing valuables and monitoring activities, to minimize risks. Clients are strongly advised to review and fully understand these terms of service before proceeding with our services. By using our platform, you acknowledge and accept that Online Maid Bazaar cannot be held liable for incidents that may arise from the actions or behavior of the maids provided.
We deal with maids who are human beings, and like all individuals, they have personal lives, emotions, and circumstances that can influence their decisions. There may be instances where a maid might decide to back out on the scheduled joining date, even after an advance contract fee has been paid. Such decisions, while inconvenient, are a reality when dealing with human resources. In these situations, Online Maid Bazaar cannot be held responsible, as each individual has the right to change their decisions at any time. We understand that this can be frustrating for our clients, especially after making arrangements and payments. However, it is important to acknowledge that this is an inherent risk when working with people rather than products.
Should a maid decide not to proceed with the job after a contract has been signed and an advance fee paid, Online Maid Bazaar is committed to finding a replacement maid for you as per our replacement policy. The process for replacing a maid in such circumstances follows the guidelines outlined in Section 6 (Deployments & Replacements).
While we strive to provide prompt and suitable replacements in cases where a maid backs out, it is important to recognize the limitations of our guarantee:
In conclusion, while Online Maid Bazaar makes every effort to provide reliable, vetted, and trustworthy domestic workers, the human element inherent in our services means that certain uncertainties cannot be entirely eliminated. We encourage our clients to approach the service with this understanding and to maintain open communication with us throughout the process. We are committed to supporting our clients in every way possible, from providing replacement maids to offering advice on best practices for managing domestic staff. Your satisfaction is our priority, and we will do our utmost to ensure a positive and successful experience with our services.
The provisions of this agreement, including those related to human resources and the variability inherent in working with individuals, form an integral part of the broader Terms of Service. These provisions, along with all other terms and conditions, are subject to change at the discretion of Online Maid Bazaar, as outlined in Section 8. Please review these terms carefully and contact our customer service team if you have any questions or concerns. Your use of our platform and services constitutes acceptance of these Terms, and we are here to support you in navigating the process with transparency and understanding.
The salary figures provided by Online Maid Bazaar are approximations and are subject to change based on a variety of factors. These factors may include the specific tasks assigned to the worker, the complexity of those tasks, the duration of the services, and any unforeseen situations that might arise during the course of employment. Clients should understand that the salary amount is a flexible figure and may be adjusted to reflect the actual work performed by the staff at their premises. For example, if additional tasks are assigned that were not initially agreed upon, or if the worker is required to work beyond their scheduled hours due to an emergency or other unforeseen circumstance, the salary may be increased accordingly. Conversely, if the scope of work is reduced or if the worker is required to leave the assignment earlier than planned, the salary may be adjusted downward. Moreover, the salary package offered to the worker includes two paid leaves. These leaves are designed to provide the worker with the necessary time off to rest and recover, ensuring that they can perform their duties effectively. If the worker does not take these paid leaves during their employment period, they are entitled to encash them. This means that the monetary value of the unused leave days will be added to the worker's final salary payment, providing them with additional financial compensation. It is also important to note that conveyance charges, which cover the worker's transportation to and from the client's premises, are not included in the company’s service charges. These charges must be handled separately by the client and are not the responsibility of Online Maid Bazaar. Clients should ensure that they arrange for the worker's transportation or reimburse the worker for any transportation expenses incurred during the course of their employment.
The amount that clients pay to Online Maid Bazaar represents the company's service charges only. These charges cover the costs associated with sourcing, vetting, and allocating staff to the client’s premises, as well as any administrative expenses incurred by the company. However, it is crucial for clients to understand that these charges do not include the salary of the staff assigned to their location. The staff's salary is a separate payment that must be made directly by the client. Under all circumstances, the client is solely responsible for paying the staff's salary, and this payment must be made in a timely manner. The salary amount will be calculated based on the number of days that the staff has worked at the client’s premises. This calculation will take into account the actual days of service, including any partial days worked. In the event that the client requests a replacement staff member, the company will only provide a replacement after the client has paid the full salary of the previous staff member. This policy is in place to ensure that the workers are fairly compensated for the services they have rendered and to maintain the trust and reliability of the company’s workforce. For example, if a client hires a staff member for a period of one month, but the staff member only works for 25 days due to unforeseen circumstances, the client is still required to pay the salary for those 25 days before a replacement can be provided. Failure to adhere to this policy may result in delays in securing a replacement or other complications in the service arrangement.
Online Maid Bazaar offers a range of services designed to meet the diverse needs of its clients. However, certain services are explicitly excluded from the standard service offerings. Specifically, washroom cleaning and dog care services are not included in the scope of work provided by the staff. Clients who require these services must make separate arrangements, either by hiring additional staff or by negotiating an additional fee with the assigned worker. The company does not guarantee that the assigned worker will be able or willing to perform these tasks, and clients should not assume that these services are included without prior agreement. For example, if a client requires daily washroom cleaning or care for a pet dog, they should communicate this need to the company in advance. The company may then determine if a suitable worker is available who is willing to perform these tasks and, if so, what additional compensation would be required.
The nature of the services provided by Online Maid Bazaar often requires staff to work extended shifts, either on a 10-hour or 24-hour basis. In recognition of the demands of these shifts, the company has established specific requirements that clients must adhere to in order to ensure the well-being and comfort of the staff. For a 10-hour shift, the client is required to provide the staff with one meal, typically lunch. This meal is essential for the staff to maintain their energy levels and perform their duties effectively. The meal should be nutritious and sufficient in quantity, taking into account any dietary restrictions or preferences that the staff may have. Clients should communicate with the staff in advance to determine their meal preferences and ensure that the meal provided meets their needs. In the case of a 24-hour shift, the requirements are more comprehensive. The client is responsible for providing three meals per day – breakfast, lunch, and dinner – to the staff. These meals should be spaced out appropriately throughout the day to ensure that the staff has the necessary sustenance to carry out their duties over an extended period. Additionally, the client must provide adequate sleeping arrangements for the staff. This includes a clean, comfortable bed or sleeping area, as well as access to basic amenities such as a restroom and, if possible, a separate space where the staff can rest undisturbed. Providing proper meals and sleeping arrangements is not only a matter of compliance with the company’s policies but also a matter of respect for the staff's well-being. Clients who fail to provide these essentials may face difficulties in retaining staff, as workers are less likely to remain in an environment where their basic needs are not met. Furthermore, the company reserves the right to terminate the service agreement if the client consistently fails to adhere to these requirements, as this would constitute a breach of the terms and conditions.
In addition to the core terms and conditions outlined above, Online Maid Bazaar has established a series of additional provisions designed to ensure the smooth operation of its services and the satisfaction of both clients and workers. These provisions include, but are not limited to, the following:
These Terms and Conditions are governed by and construed in accordance with the laws of the jurisdiction in which the company operates. Clients agree to submit to the exclusive jurisdiction of the courts in that jurisdiction in the event of any legal disputes arising from the service agreement.
Online Maid Bazaar
Phone No: +91 8368162386
Address: Plot No 108, Udyog Vihar II Rd, Dundahera Village, Sector 20, Gurugram, Haryana 122016